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Quality at Scale: The IT Field Service Balancing Act
Thursday, Dec 11 | 12:00 p.m. CT
As service volume grows, maintaining consistent quality becomes more challenging. Traditional service delivery models—W2 employees, third parties, and resource-heavy dispatch processes—can’t keep up. The result? Missed SLAs, escalations, and rising costs.
Join Field Nation’s Nora Hartman and Pivital’s Keri Ross to learn how leading service organizations are using predictive insights to scale confidently without sacrificing quality. You’ll also get a firsthand look at Field Nation’s new Provider Success Score (PSS) and hear how Pivital improved on-time performance and reduced service issues by using predictive quality data.
What we’ll cover:
- Why quality tends to slip as volume grows and how to stay ahead of it
- How predictive insights help you assign work with confidence
- Ways to reduce backouts and escalations by understanding risk before dispatch
- Practical tips for balancing flexibility with accountability across your technician network
Don’t let growth put your reputation at risk.
Register now to reserve your spot.
Speakers
Nora Hartman
Nora Hartman is a Senior Product Marketing Manager at Field Nation.
Keri Ross, Pivital
Keri Ross is the Director of Program Management for Pivital Inc. Since joining Pivital in 2017, she has advanced from Project Coordinator to Program Director, leading teams that deliver customized, efficient solutions for clients. Her passion for process improvement and operational excellence drives her approach to every project.
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Each year, service companies and skilled technicians connect on Field Nation to complete more than 1 million work orders with a 98% success rate across 600K+ sites and 20+ skillsets.